Exchange or return of an item in the Netherlands is free of charge. However, this must be done within 14 days. If the product is returned after 14 days, the client will not receive any refund. If the postal address of the customer outside of the Netherlands, GASSAN is not responsible for any shipping costs. For non-European countries, GASSAN first offers the inclusive VAT price and as soon as the item is delivered, we refund the Dutch VAT to the customer. VAT from the non-European country and import costs are borne by the client.
Please note that this is only possible if the product has been purchased online and the following conditions are met:
- If all original papers (certificates, guarantees, etc.) and the receipt are present, the article is authentic and in new condition ( without any signs of wear and / or damage) and is packed in the original (brand) box.
- If the article has been found to be genuine and undamaged by the GASSAN specialist, the customer will be contacted by our employee to confirm that the exchange / return is approved.
In that case, the purchase amount will be refunded to the client within 5 days.
However, if the article is damaged and / or unreal and / or is not provided with all the aforementioned authentic papers and documents, it cannot be accepted for an exchange / return. In that case the purchased item remains the property of the customer.
PLEASE NOTE: If the GASSAN Giftcard was used in order to purchase an item, the amount will only be refunded to the Giftcard or an online voucher.
Please see our detailed return policy on: https://www.gassan.com/en/returns-webshop
If you wish to return your item you will have to contact us in order to receive a special label. After the product is shipped, you can track your parcel with a track & trace code.
181/5000
When your order has been received in good order, you will receive the purchase amount back in the same way as the payment. The purchase is on your account within 5 working days?
You can see our return policy on https://www.gassan.com/en/returns-webshop. Otherwise, please contact our customer service for any further questions.